退款政策

HUAGUOSHAN INC – Order Cancellation & Delivery Policy

All HUAGUOSHAN meals are prepared according to a strict production and procurement schedule. Ingredient sourcing and meal preparation are finalized several days prior to each delivery date to ensure freshness and quality.

Cancellation Terms

Standard Cancellation (Store Credit Only)
A $10 cancellation fee per order will apply. Customers must notify HUAGUOSHAN INC at least 3 days prior to the scheduled delivery date to cancel an order. Approved cancellations will be issued as store credit only.

Late Cancellation – Within 2 Days of Delivery (Store Credit Only)
For cancellations made within 2 days of the scheduled delivery date, a 50% cancellation fee will apply. The remaining balance will be issued as store credit only.

This fee helps cover ingredient purchasing, meal preparation, and labor costs already committed to the order.

Last-Day or Same-Day Cancellation
Cancellations requested on the day before delivery or the same day of delivery are not accepted due to production and logistics commitments.

Address Change Policy

To ensure efficient route planning and delivery accuracy, address changes are not supported once an order has been placed.

If a customer entered an incorrect delivery address, the customer must:

Place a new order using the correct delivery address, and

Contact HUAGUOSHAN INC to cancel the incorrect order.

The original order will be canceled according to our cancellation policy, and any eligible balance will be issued as store credit only.

HUAGUOSHAN INC is not responsible for failed deliveries due to incorrect addresses submitted at checkout.

Thank you for your understanding and support as we work to provide fresh, high-quality meals to every family.